Defect, Warranty & Dispute Guidance
Concerned about workmanship, a defect, warranty issue or disagreement with a builder or trade? Build Advice can help you understand the construction issues and questions worth asking.
Current pricing
$115.00
New Zealand dollars, GST inclusive.
We’ll help you understand practical concerns around finishes, installation quality, alignment, detailing, incomplete work or other workmanship issues.
We’ll review the information you provide and help identify building issues that may need clarification, further investigation or specialist input.
We’ll help organise the practical construction information around the work, when it was completed, what records exist and what questions may need to be raised. Build Advice does not determine legal warranty rights.
We’ll help separate the practical building issues from the disagreement and identify construction questions or information that may need clarification.
We’ll review the relevant photos, reports, quotes, correspondence and explanations and help identify what needs to be clarified next.
To get started
- A description of the situation and what you would like help understanding.
- Whether you have an immediate safety concern.
Helpful if you have it
- Photos of the issue.
- Relevant reports, quotes, scope information or correspondence.
- Approximate property age and number of levels.
- When you first noticed the problem.
- Who has been involved and what has happened so far.
You’ll receive an independent practical construction perspective on the issue, what may need clarification or further investigation, and practical next steps or types of help that may be appropriate.
- Choose your service and save your information and files before payment.
- Review your complete submission and price, then pay securely. Only verified payment starts review.
- We review it and let you know if anything important is missing.
- Receive your written advice with practical observations, questions worth asking and suggested next steps.
- Have a question afterwards? You can send one brief follow-up question about the original advice within 7 days.
Estimated turnaround: 5 business days
- Build Advice does not determine contractual liability.
- Build Advice does not determine negligence.
- Build Advice does not determine legal rights.
- Build Advice does not determine damages.
- Build Advice does not determine whether another person is legally required to undertake particular work.
Your service includes one brief follow-up question about the original advice within 7 days after your advice is issued. If your question raises a new issue or substantially expands the original matter, a separate Build Advice service or other assistance may be needed.