Demonstration example — fictional customer
Example customer information
Decking boards — nails popping
Building Problem Advice · John Doe
Your submitted information
About your building problem
Your answers
- Describe the problem and what you would like to know
- Your own description in your own words.
- I had my decking boards replaced last December and the paint has popped over the nails. What should I do, as it is outside their warranty period?
- Do you have an immediate safety concern?
- No
- Approximate year built
- 1910
- Number of levels
- 3
- When did you first notice it?
- 4 months
- Is it getting worse, staying the same or improving?
- Same
- Has anything already been tried or repaired?
- No
Property / project address
123 Example Street, Example Suburb, Auckland, Auckland 1010
- Street address
- 123 Example Street
- Suburb
- Example Suburb
- City / Town
- Auckland
Supporting files
Your files
- 1 photograph suppliedPhotographs
Additional information
Additional information was supplied after a Build Advice follow-up question.
Customer information has been lightly edited for spelling and clarity. The substance of the demonstration scenario has not been changed.