Demonstration example — fictional customer

Building Problem Advice example

Decking boards — nails popping

See what the homeowner submitted and the Build Advice Response they received.

1. What the homeowner submitted

Building Problem Advice · John Doe

Property / project address

123 Example Street, Example Suburb, Auckland, Auckland 1010

Describe the problem and what you would like to know: I had my decking boards replaced last December and the paint has popped over the nails. What should I do, as it is outside their warranty period?
First noticed: 4 months
Photograph supplied: 1Photograph

Build Advice

You have enquired about paint and putty popping over nail fixings and gaps appearing between decking boards that were installed last December.

Sand back the decking boards and the popped putty around the nail heads.
Punch the nails deeper into the timber to accommodate the shrunken board thickness.